Quick Problem Resolution is Key to Retaining Members
Tina Orem, in a December 05, 2018 article in cutimes.com, reports that members have become more impatient with problem resolutions. Studies show that 10 minutes is about as much time at a disgruntled customer will allow their bank to resolve issues.
Credit unions should have infrastructure and programs are in place to assure services are convenient and fast for members. Prospective new services should always be run through simulations before significant investments in such changes are committed.
TCT Risk Solutions provides stochastically derived risk management tools that allow running real time simulations to test the impacts of proposed programs and products. Examples of TCT’s simulation products include its Asset/Liability Management tools.